Return & Warranty Policy

We understand the very personal nature of finding the right eyewear that suits your style and comfortably fits the size and contours of your face. That's why we invite you to take advantage of our free shipping—and free returns—shopping experience. Simply enjoy your glasses. If you don't love them, contact us to initiate a return any time within 30 days. In order to qualify for a refund, please return your glasses in the original packaging, as new. If you'd like a different style instead, we're happy to exchange—just let us know when you contact us.

Love the frame shape and don't like it in a different color? Let us know. We can work with you to find the right look, or if you'd like something different, we'll make it right.

Free shipping & free returns on all US orders. Return within 30 days for a full refund. New condition required. We provide a prepaid return shipping label.

1-Year Scratch Warranty on Custom Prescription Lenses

When you purchase custom-made prescription lenses or custom-made Extended Vision Reading Glasses, your investment is protected. If your lenses scratch within one year of the date of purchase under normal use, we will replace them once, free of charge. Contact us to request the free lens replacement — we will work to ensure your replacement lenses are mounted in your existing frames where possible.

60-Day Remakes and Exchanges

For 60 days after delivery, we’ll remake your custom lenses at no charge, for any reason. If something isn’t right with your vision, a measurement needs adjusting or you’d like a different frame style or color, contact us and we’ll set it up and send you a prepaid label.

Questions?

Contact us at info@lensandframe.co or (562) 282-9143, Mon–Fri 9am–5pm PT, and we'll be happy to help.