Question 1

What are EV Readers™?

Accepted Answer

EV Readers™ are extended vision reading glasses that provide clear focus at multiple distances—not just one like traditional readers. They let you see clearly from near to far without constantly switching glasses or dealing with the complexity of progressive lenses.

Question 2

How are EV Readers™ different from progressive lenses?

Accepted Answer

EV Readers™ are simpler than progressives—they don't require a prescription or custom fitting. Unlike progressive lenses, which have narrow viewing zones and require an adaptation period, EV Readers™ provide wide, clear viewing areas at their designed distances. They're a great solution for people who need reading help but don't want the complexity or cost of progressive lenses.

Question 3

Do EV Readers have a narrow sweet spot like progressive lenses?

Accepted Answer

No. EV Readers provide a wide, comfortable viewing zone across the entire lens. There's no narrow channel to find or head-bobbing required. You simply put them on and see clearly.

Question 4

What reading power do I need?

Accepted Answer

Reading power (also called "add power") is the magnification of the lens. If you already wear readers, use that power as your starting point. If you're new to readers, a common starting power for people in their early 40s is +1.00 or +1.25. If you're unsure, we recommend starting conservatively—you can always go up. EV Readers are available in powers from +0.75 to +3.25.

Question 5

Are EV Readers custom-made?

Accepted Answer

Yes. Every pair of EV Readers is custom-crafted to your measurements using precision digital surfacing technology in our California lab. This is why they may take up to two weeks to produce—we don't stock pre-made lenses.

Question 6

Do I need a prescription to order EV Readers?

Accepted Answer

No prescription is needed for EV Readers. You simply choose your reading power (the add power) and optionally provide your pupillary distance (PD). If you don't know your PD, we can use a standard PD measurement.

Question 7

What is pupillary distance (PD) and why do I need it?

Accepted Answer

Pupillary distance is the measurement in millimeters between the centers of your pupils. It's used to center the lens optical zones correctly in front of your eyes. An accurate PD provides the best visual comfort. You can measure your own PD at home or ask your eye doctor to include it on your prescription.

Question 8

Can I order prescription eyeglasses or sunglasses?

Accepted Answer

Yes. In addition to EV Readers, Lens & Frame Co. offers custom prescription eyeglasses and prescription sunglasses in single vision and progressive lenses. You'll upload your prescription during checkout.

Question 9

How do I submit my prescription?

Accepted Answer

During checkout you can upload a photo or PDF of your prescription. You can also choose to upload it later, and we'll follow up via email. We accept prescriptions from any licensed eye doctor.

Question 10

How long does it take to receive my order?

Accepted Answer

Non-prescription frames ship within 1–2 business days. Custom EV Readers and prescription lenses are crafted to order and may take up to two weeks to produce. We'll send you tracking as soon as your order ships.

Question 11

Do you offer free shipping?

Accepted Answer

Yes. Lens & Frame Co. provides free 2-day shipping on all orders shipped within the United States.

Question 12

Do you ship internationally?

Accepted Answer

Currently we ship within the United States only. We're working on expanding international shipping—check back soon.

Question 13

Can I track my order?

Accepted Answer

Yes. Once your order ships, you'll receive a tracking number by email. You can follow your package in real time.

Question 14

What's your return policy?

Accepted Answer

We want you to love your glasses. If for any reason you're not satisfied, return them within 30 days of delivery for a full refund. Returns are free—we'll provide a prepaid shipping label. Frames must be in original, unworn condition.

Question 15

What if my custom prescription lenses are wrong?

Accepted Answer

If there's a prescription error, we'll remake your lenses at no charge. We stand behind the accuracy of our custom lenses 100%. Just contact us at info@lensandframe.co and we'll make it right.

Question 16

Do you offer a warranty on lenses?

Accepted Answer

Yes. All custom prescription and EV Reader lenses include a one-year scratch warranty. If your lenses develop scratches within one year of purchase under normal use, we'll replace them.

Question 17

Can I exchange my glasses for a different frame or color?

Accepted Answer

Yes—contact us at info@lensandframe.co or call (562) 282-9143 and we'll help set up an exchange.

Question 18

What lens coatings are included?

Accepted Answer

All EV Reader and prescription lenses include premium anti-reflective coating with hydrophobic and oleophobic properties (water and smudge resistant), multi-axis lens edging, and UV protection. These are not add-ons—they're standard on every lens.

Question 19

Can I add blue light blocking to my lenses?

Accepted Answer

Yes. Blue light filtering is available as an upgrade for EV Readers and prescription eyeglasses. Select it during checkout.

Question 20

Are polarized lenses available?

Accepted Answer

Yes. Polarized lenses are available for prescription sunglasses and select EVinfinity™ frames.

Question 21

Where are the lenses made?

Accepted Answer

Our lenses are custom-surfaced in our California lab using state-of-the-art digital surfacing technology. Every lens is made to order for each customer.

EXTENDED VISION™ READING GLASSES

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Extended Vision™ Reading Lenses In Your Own Frames

Frequently Asked Questions

EV Readers™ — Extended Vision Reading Glasses

Prescriptions & Fitting

Ordering & Shipping

Returns & Warranty

Lenses & Coatings