Shipping & Returns
Yes, Lens & Frame Co. provides free 2-Day shipping on all orders and returns shipped within the United States.
Orders will be shipped to Canada via FedEx International Express service for $25. Custom Rx eyewear and reading glasses are shipped duty free. Returns are honored from Canada, however a $25 international shipping fee will be incurred on items shipped back to Canada.
Please note: custom prescriptions may take between 7-10 days to develop at the lab.
Your delivery date depends on a few factors:
• Your type of order: Custom Prescription Glasses vs. Ready to Wear Readers
• The status of your order: Has your Rx been provided?
• When your order was placed: Orders placed before 1pm Pacific Time ship the same day
Either way, shipping within the United States is free!
Delivery Window by Order Type:
Ready to Wear Orders: 2 Business Days
Prescription Orders: 7-10 Business Days
We ship to Canada via FedEx International service. Shipments to Canada incur a shipping fee of $25.
We understand the very personal nature of finding the right frame that reflects your unique sense of style and comfortably fits the size and contours of your face. That’s why we invite you to take advantage of our free 2-Day shipping – and free returns*. So go ahead and shop online stress-free. Enjoy no-risk try-ons at home for our premium reading glasses and custom prescription eyewear. If you don’t love them, click here to contact us to initiate a return label anytime within 30 days of the date of purchase. Products must be returned in original packaging and in the same “as new” condition as was shipped to you to be eligible for refund of the purchase price (not including any expedited shipping costs incurred on the original purchase). Let us know if you need an exchange so we can send the one you want right away without waiting for the return to be processed first.
*Shipping is free within the United States, including free returns. International shipments to Canada will be delivered via FedEx International service for $25. Orders from Canada must be returned at shipper’s expense.
Lenses
Choosing the right tool for the right job helps to achieve the best result no matter what you’re doing. In this case, choosing the right lens material for your custom-made prescription will provide clear vision in beautifully crafted eyewear.
We specify CR-39 – an optical resin material – as our standard lens material for custom prescription eyeglasses because CR-39 lenses feature a uniquely positive combination of crystal clear optics, light weight for comfort, and it is extremely durable and scratch-resistant. The properties inherent in this lens material make it ideal for a wide range of power corrections.
For those who have stronger power correction needs you already know that stronger power correction translates to thicker lenses. In order to minimize the thickness and weight of your custom-made prescription eyewear, we have a couple of options available to you:
Trivex – thin and light. Trivex lenses are produced from a monomer that features excellent optical acuity that is thinner and lighter than CR-39. In addition to lightweight comfort, Trivex is also impact-resistant which is something to consider for anyone who requires impact-resistant lenses.
High Index – thinnest and lightest. Don’t go out in public with lenses that look they were cut from the bottom of a soda bottle. For the strongest power correction needs, we offer High Index lenses which are engineered to achieve all of the power correction you require in our thinnest and lightest lens material.
ANTI-REFLECTIVE TREATMENT
All of our lenses come with a premium Anti-Reflective treatment that is engineered to enhance the clarity of your view and reduce eye strain caused by harsh bounce-back reflections.
ANTI-BLUE LIGHT TREATMENT
Anti-blue light lenses reduce digital eye strain caused by blue light emissions and glare from digital screens. Read more about Anti-Blue Light Lenses on our blog.
PHOTOCHROMIC*
Clear lenses indoors, dark sunglass lenses outdoors – photochromic lenses actively transition from clear to dark when you move from inside to outside, and back to clear when you move inside again.
SUNGLASSES*
Protect against harmful UV light and relax your eyes in the bright sun.
POLARIZED SUNGLASSES*
Polarized sun lenses offer the highest level of comfort and clarity by blocking the sun's harsh glare so your eyes relax and see all of the vivid colors and details.
*Currently only available with custom prescription orders.
Frames
Our eyewear frames are constructed from the highest quality cellulose acetate and titanium, handcrafted and hand-polished to reveal the beauty and warmth of the underlying raw materials.
Cellulose acetate is a fantastic material to produce premium quality eyewear frames. First, it is sourced from sustainable, plant-based materials derived from wood pulp and cotton fibers. It is formed into laminated sheets which make it possible to create an unlimited number of color and pattern variations. And in its finished state – whether buffed to a soft matte or polished to a shine – our premium acetate frames have a uniquely warm and natural feeling; not to mention a depth and richness of color and transparency that is second to none.
Because of the natural properties of acetate, it is possible to adjust the shape of the frames to achieve a more customized fit tailored just for you. Inside the temples is a wire metal core engineered to hold the desired shape.
Beautiful. Lightweight. Custom-fitted. Sustainable production from plant-based raw materials. Cellulose acetate is a natural choice for our premium eyewear frames.
You found a frame shape you like and a color you love. But as you browse online you’re not sure if the frame you want is going to be sized correctly for your face – is it too large your face? Too small? Or just right? Here is a tip to make it a lot easier to get the right size frame when shopping for eyewear online.
Already wear eyeglasses or reading glasses? Look inside the temples to find the size specifications for the frame you are currently wearing. Typically it looks something like this: 50 □ 20 -147.
The first number (50) refers to the width of the lens at the widest part. This is commonly described as the “eye size”. In this example the lens is 50 millimeters wide. The second number (20) refers to the width of the nosebridge – this is the part of the frame that sits between the lenses and crosses over your nose. In this example the nosebridge is 20 millimeters wide. The last number (147) refers to the length of the temples – the stems that go back around your ears. In this example the temples measure 147 millimeters long.
Now refer to these measurement numbers as a benchmark to help you select the frames online with similar measurements for Eye Size and Bridge. Employing this simple trick will help you to shop with confidence for eyewear online that will be sized correctly for your face.
Let’s face it, selecting eyeglass frames is a very personal matter. It depends on the shape and size of your face, which features are more (or less) prominent on your face such as cheek bones or nose bridge, and – of course – it depends on your own personal sense of style.
Our Face Shape Fit Guide article outlines our favorite frames by face shape.
Reading
In a word: no. All reading glasses are not equal. Quality differentiators include the following:
-Frame material and quality of construction
-Lens material and quality
-Lens coatings, such as Anti-Reflection or Anti-Blue Light treatments
Don't expect discount readers that are mass-produced and available at your local pharmacy or online for less than $30 to last very long or fit very well. But they are appropriate solutions for certain situations where you expect to lose or break them relatively quickly. They are low cost because they rely on lower quality materials and construction, such as injection-molded plastic frames and pop-in/pop-out plastic hinges. They typically use a low-cost polycarbonate plastic lens material that scratches very easily and has low optical clarity. Premium lens coatings? Forget it!
At Lens & Frame Co, we believe there is a better way to achieve excellent vision correction for reading and near-vision tasks. We start with premium acetate frames that are handcrafted and finished with genuine riveted barrel hinges. We use the highest quality optical lenses to ensure crystal clear vision. Premium anti-reflective treatment and anti-scratch hard coatings are standard on every lens to maximize comfort and durability. If you spend a lot of time in front of digital devices, you can select a premium anti-blue light treatment to reduce the amount of high energy visible blue light emitted from your digital screens.
Each of our reading glasses is finished in California where we edge and mount the lenses into your frame on-demand. The result is crystal clear vision without eyestrain, discomfort or headaches.
Do you receive this level of quality, craftsmanship and custom-tailored finishing from your discount readers? No, all reading glasses are not created equal.
No, you do not need a doctor’s prescription to buy reading glasses. Reading glasses may be purchased “over the counter”, without a prescription. All you need to know is your magnification power, for example: +1.00, +1.50, +2.00 or +2.50. The higher the number, the stronger the power of magnification.
If you currently wear reading glasses, then you already know your power of magnification. This makes buying new readers very easy. If you are buying reading glasses for the first time, then we would recommend starting with a lower power such as +1.00. Of course, with our free shipping and free returns, at Lens & Frame Co. you can try on as many different frame choices and reading power magnifications as you wish. Keep the ones you love, return the ones you don’t.
Prescription
No, you do not need a doctor’s prescription to buy reading glasses. Reading glasses may be purchased “over the counter”, without a prescription. All you need to know is your magnification power, for example: +1.00, +1.50, +2.00 or +2.50. The higher the number, the stronger the power of magnification.
If you currently wear reading glasses, then you already know your power of magnification. This makes buying new readers very easy. If you are buying reading glasses for the first time, then we would recommend starting with a lower power such as +1.00. Of course, with our free shipping and free returns, at Lens & Frame Co. you can try on as many different frame choices and reading power magnifications as you wish. Keep the ones you love, return the ones you don’t.
Insurance
How to use your Vision Insurance benefits - or your FSA / HSA dollars – when purchasing Reading Glasses and/or Prescription Glasses.
You have a vision plan. You want to buy prescription glasses or reading glasses from Lens & Frame Co. What do you do?
Good news! Here are the simple steps to follow to take advantage of your vision plan benefits when buying prescription glasses or reading glasses online:
Contact your insurance provider and confirm the value of your out-of-network benefit for purchasing prescription glasses or reading glasses. After you have received your prescription glasses and/or reading glasses, submit the invoice to your insurance provider for reimbursement according to the benefits they provide.
Vision correction is a cost that is covered by Flexible Saving Accounts and Health Saving Accounts – this means your FSA/HSA covers both (1) prescription glasses (based on a doctor’s rx script), and (2) reading glasses (that do not require a doctor’s script) . So if you have an FSA or HSA that is tied to a major credit card, the process is much simpler as you do not need to invest time with the insurance provider asking for reimbursements.
Warranty & Repairs
1-Year Manufacturer’s Warranty
We are proud to stand behind the beautiful craftsmanship and quality manufacturing of our Lens & Frame Co premium reading glasses and custom prescription eyewear. So it’s no surprise that we will cover any manufacturer’s defects within one year from the date of purchase. Scratched lenses on reading glasses are considered “normal wear and tear” and are specifically excluded from this warranty. But don’t worry, we offer replacement lenses and frames because we understand that accidents do happen.
1-Year Scratch Warranty on Custom Prescription Lenses
We understand that when you purchase premium quality prescription eyewear, you’d like to know that your investment will be protected beyond the first time you accidentally drop them. Rest assured that custom prescription eyewear from Lens & Frame Co is supported by our 1 Year Scratch Warranty covering prescription lenses and coatings. This means that if your prescription lenses get scratched within 1 year from the date of purchase, you can contact us and request one free prescription lens replacement for your Lens & Frame Co custom prescription eyewear. Please note that this 1 year scratch warranty is valid for replacement at no charge as long as the new prescription lenses are made to the same prescription, the same lens type and the same treatments from the original purchase. Scratched lenses on reading glasses are considered “normal wear and tear” and are specifically excluded from this warranty.
If you require a change in your prescription within 90 days from the date of your original purchase of your Custom Rx eyewear, we will be happy to re-make your lenses one time to the new prescription for no charge.
On the other hand, if you love the frames you have but your prescription has changed after the first 90 days since your date of purchase or if you are outside the scope of the 1 Year Scratch Warranty, we would be happy to help you purchase new lenses for your existing frame. Simply click here to contact us to regarding purchase of replacement lenses in your existing Lens & Frame Co frames.
Contact Us
Feel free to contact us anytime.